Workshops · Cohorts · Classes — Digital Equity & Everyday AI
The digital world leaves people behind. I bring them with it.
Plain, patient, judgment-free classes that teach the technology policy never taught — to older adults, people in reentry, and people in recovery.
I'm Mackenzie Colvin — founder of Pivot Point Consulting and a Certified Digital Navigator. I run digital-equity cohorts and AI & digital-skills workshops that make new technology knowable for the people it was never built for. And with 15+ years of lived experience, I bring a cultural understanding most providers can't.
Berkshire County, Massachusetts
Proudly backed by Team R3set & The Blackshires Leadership Program
Who are you here for?
Programs built around the people you serve.
Every group meets technology with different barriers. Start with yours — each track funnels into the right classes, cohorts, and pace.
Older adults
Devices, portals, video calls & scam-safety — taught patiently.
See their classes
Reentry
Rebuild a digital life — email, ID, benefits & job apps.
See their classes
Recovery
Telehealth, recovery apps & staying connected to care.
See their classes
Community & families
AI 101, résumés, online safety & staff training.
See their classes
My core work
Digital Equity & Skills
Closing the digital divide for the people modern life leaves behind — delivered as cohorts, workshops, and one-to-one navigation, inside the programs that already serve them.
Digital Equity Cohorts
Grant-funded, free-to-participants digital-literacy cohorts — everyday organizing, portal navigation, scam-spotting, and everyday-AI literacy. Delivered on-site inside partner programs in 4-, 6-, or 10-week tiers.
A funder or partner sponsors the cohort — participants attend free.
AI & Digital-Skills Workshops
Hands-on group classes for communities, staff, and families — AI 101, résumés and interviews, online safety, and the everyday tools modern life now runs on. Book one class or a full series.
We don't teach code. We teach judgment — empowerment, not fear.
Digital Navigation — Clients & Staff
One-to-one device setup, telehealth access, benefits portals, and digital-literacy coaching for the people you serve — plus practical digital-skills training for frontline staff.
Certified Digital Navigator (Mass Broadband Institute / Tech Goes Home, 2025).
The full menu
Classes, cohorts & partnerships — with prices.
Explore lunch & learns from $195, single classes from $225, and longer digital-skills cohorts. Browse by audience and format, then request a proposal tailored to your group.
When access goes digital, the people without skills go without.
Patient portals, benefits applications, job boards, telehealth, banking — modern life is digital-first, and it assumes skills millions of adults were never taught. In a rural county where broadband and devices are already scarce, a missed telehealth link gets logged as a no-show and a portal someone can't log into becomes a lapsed benefit. The gap between "has the skills" and "doesn't" quietly decides who keeps their housing, their care, and their job.
~35%
Berkshire County's recidivism rate — among the highest in Massachusetts. Disengagement is the common thread, whether it's a missed telehealth link or a missed court date. Culturally-aligned digital equity and peer navigation are how we close it.
The difference
Why Pivot — the cultural piece nobody else brings.
Anyone can run a slideshow. Getting these communities to show up and keep going takes understanding why the systems failed them first — and meeting them with lived experience and cultural alignment. That's also where our recovery & reentry navigation lives, delivered inside partner programs under their supervision.
How we can work together
Flexible engagement structures designed to fit within your organization's existing frameworks.
Sponsored Cohorts
A funder or partner covers a 4–10 week digital-equity cohort; participants attend free.
Single Classes
Book one workshop — AI 101, scam-spotting, portals — for the people you serve.
Weekly Program Blocks
Dedicated digital-navigation hours embedded within your facility.
Subcontracted Navigation
Hourly recovery & reentry coverage to fill gaps in your roster.
Pricing
$1,500–$4,800 / cohort
Digital-equity cohorts and workshops are grant-eligible under the Digital Equity Act & WIOA — a funder covers the cost and participants attend free. Single classes start at $225; recovery & reentry navigation is available at $45/hr, subcontracted.
Why choose Pivot
Credentials are the floor. Cultural understanding is the difference.
Plenty of providers can run a slideshow. What sets this work apart is knowing why these communities were shut out in the first place — and meeting them with the lived experience and cultural alignment that earns real engagement. The certifications back it up.
Certified Digital Navigator
Mass Broadband Institute / Tech Goes Home • 2025
AI & Digital Skills
CanCode Communities • 2025
CompTIA A+
CompTIA • In Progress
Human Services Degree Candidate (4.0 GPA)
Berkshire Community College • Current
CPS Certification
Kiva Centers • In Progress
RBT Certification
Berkshire Community College • Expected Summer 2026
Mandated Reporter
Commonwealth of MA • 2025
Suicide Prevention Certified
Various • 2025
Narcan Trained
Berkshire Harm Reduction • 2025
Proudly Backed By
Team R3set — business & leadership development · Blackshires Leadership Program (2026 Cohort)
More from Pivot Point
Education, consulting & creative services.
Visit our business hub to explore the broader Pivot Point initiative and our work across technology education, consulting, community engagement, and creative services.
Work with me
Two ways to bring this to your community.
Digital-equity cohorts and workshops are grant-eligible — so a funder can cover the cost and participants attend free.
For funders
Sponsor a cohort and I handle the rest — curriculum, delivery, materials, and outcome reporting. Grant-aligned with the Digital Equity Act, WIOA, and local foundations.
For referring organizations
Enroll a cohort of the people you serve, or book a workshop for your staff and families. I deliver inside your program, on your schedule, alongside your existing services.
Ready to bridge the gap?
Let's talk about bringing digital equity — and the cultural alignment that makes it stick — to the people you serve.
