Digital Navigation · Clients & Staff
Closing the digital divide and the engagement gap — at once.
Modern social services are digital-first. When someone can't use a portal or join a telehealth visit, the system calls it "non-compliance." I make sure technology never becomes the reason a person falls out of care.
What's included
Two tracks, one goal: nobody left behind by the tech.
For the people you serve
- Device setupPhones, tablets, and laptops working — accounts, email, and the basics everything else depends on.
- Telehealth accessJoining virtual appointments with confidence: links, cameras, waiting rooms, and follow-through.
- Benefits & portalsPatient portals, benefits applications, and document uploads that gate access to care.
- Digital-literacy coachingHands-on, judgment-free skill building so technology becomes a tool for recovery, not another wall.
For your frontline staff
- Frontline staff trainingPractical digital-skills sessions for your team — meeting clients where they are without slowing your workflow.
- Everyday + AI safetyFoundational digital safety and everyday-AI literacy, grounded in the realities your clients face.
Certified Digital Navigator — Mass Broadband Institute / Tech Goes Home (2025) · AI & Digital Skills, CanCode Communities.
How it works
From first contact to lasting independence.
01
Assess
We start where the person is — what they have, what they can do, and where the real barrier sits.
02
Set up
Devices, accounts, and access configured together, so nothing breaks the first time it matters.
03
Coach
Side-by-side practice on the exact tasks your program requires — portals, telehealth, uploads.
04
Integrate
Digital navigation folds into peer support, so technical hurdles never derail the recovery trajectory.
"We are asking people to use patient portals and job boards when they have never owned a laptop. Bridging the digital divide makes technology a tool for recovery, not another wall."
In practice
What changes when the tech barrier comes down.
- Fewer missed telehealth visits and portal lockouts
- Clients who can actually complete digital intake and benefits steps
- Staff who feel equipped instead of overwhelmed by client tech needs
Have a partner story or outcome to feature here? Let's add it.
Make digital access part of your care.
Subcontracted hourly, weekly program blocks, or group digital-literacy sessions — delivered inside your programs.
